After launching its main artificial intelligence digital assistant and chatbot, Leo, for six
years, United Bank for Africa (UBA) Plc has unveiled new products meant to expand
the scope of digital banking in Nigeria.
UBA’s Leo has been a technology asset and a creative revolutionary aide since its inception
on January 11, 2018, and it has had a significant impact on the financial industry in Nigeria
and throughout Africa.
UBA has pledged that LEO’s services will be even more extensive and superior because
the bank has once again made investments in top-notch, cutting-edge technology that will
enhance the user experience on Instagram and Google Business—grounds that none of its
competitors can match.
In elucidating this, Olukayode Olubiyi, Head of UBA’s Digital Financial, noted that clients of
the bank concurs that Leo represents one of the firm’s largest investments in state-of-the-art
technology and has been progressively transforming the financial landscape on the
continent.
He said: “With more than 7 million customers and six years on, UBA’s Leo has unquestionably maintained its position as the smartest banking chatbot in Nigeria thanks to its quick learning and speed, and it has continued to develop with so much more to offer its steadily expanding customer base.”
“At UBA, we can proudly say that Leo has become a massive success as it continues to
consolidate on its successes and accolades, winning several awards as a testament to its
unparalleled qualities and effectiveness, while other financial institutions are still trying to find
their feet as regards Artificial Intelligence.”
Speaking about LEO’s accomplishments over the previous six years, Olubiyi stated that the
company has been skillfully improving the digital customer experience in banking and
attaining a number of additional benefits, such as 24/7 availability due to the chatbot’s round-the-clock availability to help customers and respond to their frequent financial inquiries.
