Transcorp Hilton Abuja on Thursday, announced the introduction of a digital guest solution from Intelity that will enabled guests to control their experiences and engage with the hotel from their personal iOS and Android mobile devices even before they arrive on property.
This is an addition to a variety of hospitality technology amenities, such as complimentary high-speed Internet access in guestrooms and public areas. The new ICEapp powered by Intelity will equip the award-winning, 5-star hotel with a direct connection between guests and the hotel team to improve guest service and communication.
With the ICEapp, all hotel services are made available on a guest’s personal iPhone, iPad, or Android smartphone or tablet. Guests can access the information needed to personalize a stay and place requests that are sent directly to appropriate hotel team members. Among the mobile hotel services included are Pre-arrival requests, Dining information, Housekeeping, Valet Services and Maintenance Requests.
“We believe strongly in the digital guest experience, which includes offering a mobile app, so guests have easy access to information everywhere during their stay,” said Valentine Ozigbo, MD/CEO, Transcorp Hotels Plc, the owning company of Transcorp Hilton Abuja.
“We are excited to present this innovative solution and establish our hotel as forward thinking when it comes to using mobile to meet our guests’ needs.”
Commenting on the introduction of the mobile solution, Etienne Gailliez, General Manager, Transcorp Hilton Abuja, said “Guests want a more personalized experience, and ICEapp provides the digital engagement we need to start listening to their requests before, during, and even after their stay. We are delighted to introduce this new hospitality technology which enables us to deliver personalized experiences to our guests.”
David Adelson, Intelity CEO, said ICEapp isn’t replacing personalized service, it’s enhancing it.
“We are delighted to expand our relationship with Hilton Hotels & Resorts by bringing ICEapp to Nigeria,” Adelson said. “This solution gives Transcorp Hilton Abuja guests more control over their stay by turning their mobile devices into guest service tools, whether they are physically on premises or offsite – literally anywhere else in the world. It also enables the hotel’s management and marketing teams to better engage their guests and take hospitality to even greater heights.”