‘@British_Airways hi being held at Iceland Keflavik airport because I had no baggage put all the clothes on and they still won’t let me on. Racial profiling? Or…..’
‘And AGAIN! Refused from 2 flights in 2 days for no valid reason.’
‘We give our customers a wide range of fares to choose from to meet their needs.
‘Our hand baggage only fares from Iceland are as low as £47 each way, and are designed for customers who are travelling without any hold baggage.
‘We do understand that our customers’ plans can change so they can choose to pay a fee at the airport if they need an extra bag.
‘We explained our policy to our customer, and offered him an alternative flight to London.’
‘The Captain and the ground crew were concerned about reports from the previous day so we provided a refund and he travelled with another airline.’