The Federal Airports Authority of Nigeria (FAAN) has explained that its decision to suspend the operations of e-hailing platforms, Bolt and Uber, at airports under its management was based on safety, security and operational concerns.
The clarification followed public reactions to an internal memo directing the immediate suspension of the two ride-hailing services pending the finalisation of their licence agreements with the authority.
The memo, dated July 30, 2026, and signed by FAAN’s General Manager, Commercial Services, U.R. Liman, directed Regional General Managers and Airport Managers to ensure that Bolt and Uber suspended commercial operations at all FAAN-managed airports until their licence agreements were concluded.
However, in a statement issued in response to the public outcry, FAAN said the decision was not intended to restrict passengers’ access to transportation options or undermine the role of e-hailing services.
The authority said all commercial transportation operators on airport premises must operate under an appropriate framework that provides adequate visibility of their vehicles and drivers and enables effective coordination during security- or passenger-related incidents.
FAAN said the framework was necessary because airports are highly regulated environments, adding that transportation providers must be identifiable, accountable and properly integrated into airport security and operational systems.
The authority also clarified that its ACHRAMS platform is not an e-hailing service and was not developed to compete with Uber, Bolt or similar platforms.
According to FAAN, ACHRAMS was designed to provide operational visibility and tracking within the airport environment while facilitating the management of applicable concessions and related airport charges.
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The authority said it had received complaints and observed operational challenges linked to commercial transportation activities around airports, including passenger solicitation and touting.
FAAN said it was therefore engaging Bolt and Uber to establish a mutually workable framework that would allow the platforms to continue serving passengers while meeting airport requirements on safety, security, accountability and passenger experience.
It stressed that the development should not be interpreted as a blanket ban on e-hailing services at airports, describing the suspension as part of an ongoing operational alignment process.
FAAN added that it appreciated the convenience provided by Uber and Bolt and the concerns of passengers who may experience difficulties during the period.
The authority said discussions with the affected operators were ongoing and expressed its commitment to resolving outstanding issues, particularly those concerning passenger safety and security, operational visibility, accountability and the management of airport pick-up activities.
